Finance & Banking

image-bankingAll financial institutions save a master copy of the signatures of their customers in order to permit authentication later on.
If a customer signs digitally on a Wacom signature pad, this authentication can be securely carried out electronically at any time by the bank employee.
Leading banks and savings banks as well as credit unions already make successful use of digitizing handwritten signatures for many of their processes. Today nearly all kind of forms can be signed electronically: applications for account openings or new cards, signing loan contracts and transactions. A Wacom pen display can also be used for annotating, marking up, highlighting, and approving applications and agreements using the pen directly on the screen, as on paper. The time saved by automating business processes means sales staff can spend more time with customers rather than handling paperwork.

Citibank Korea Improves the Work Environment and Customer Service with a Paperless System

Citibank Korea has always been in the forefront in providing advance technology, especially in their customer services area. To further establish digital leadership in the banking sector, Citibank Korea adopted Wacom’s DTU-1141 tablets to expand their paperless systems in all of their 126 branches across the country, taking the quality of customer service to a higher level. The move is receiving positive responses and fostering trust from customers with the elimination of handling papers which is the most common cause for losing customers’ personal data.
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Significant decrease of paper management costs with Wacom DTU-1141 at Abanka d.d., Slovenia

Abanka d.d. is the second largest bank in Slovenia with 60 branches across the country and operates the second largest network of cash machines in Slovenia. The bank is renowned as a technologically progressive and innovative bank which ensures new products are constantly developed and new processes are introduced that provide the highest possible level of service for its customers.
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Swedish Handelsbanken: Effciency and customer orientation by integrating electronic signatures

The Swedish Handelsbanken is one of the largest banks in Sweden. 436 branches all across the country take care of private and business clients. The bank puts a high focus on its customer satisfaction. In every day banking, this means that the client should always have the choice in which way he gets in touch with the bank: via phone, online or personally in a branch. In order to get rid of paper-bound processes, Handelsbanken decided to integrate electronic handwritten signatures as part of a fully digital work ow.
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LCD signature pads STU-500 for e-signature at the Sparkasse Rastatt-Gernsbach savings bank

Marc Bourdos, Project Manager at Sparkasse: “As a forerunner in the field of electronic signatures, the Sparkasse Rastatt-Gernsbach savings bank has dealt extensively with a wide range of hardware solutions. We now use only the LCD signature pads STU-500 from Wacom and our clients are very happy about the large screen, the ergonomic design and the ultrasharp display of their signatures. We appreciate in particular the robustness and longevity of the devices.”
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Case study: CECA 4 years of paperless signature – a resumee

Four years ago, customers of Spanish banks and savings banks were obliged to repeat their signature on hundreds of different documents. All transactions, however small, used to involve endless document signature. Similarly, all these documents resulted in high direct costs generated by paper, printing and archiving and indirect costs generated by the backoffice business processes associated with each document. This is why the Confederation of Spanish Savings Banks (CECA) had decided to implement a project of Digitalized Signature System (DSS) in Spanish savings banks. When CECA first started this project, they had three very clear objectives in mind: Firstly, to save direct costs associated with documents generated by banking transactions. Secondly, to convert the digitalized signature into standard practice in the banking sector and even in other sectors. And finally, to achieve greater convenience for employees and customers.
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Wacom PL interactive pen displays for signature capture at Alior Bank, Poland

Tomasz Motyl, responsible for IT systems and innovations at Alior Bank: “Our intention from the initial phase of the bank’s set-up was to introduce an innovative solution that eliminates paper for both the bank and the client during the banking process as the installed client screen enables the presentation of all necessary paperwork. Today, we have 920,000 clients using 1,700 displays in the bank’s branches.”
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