Use Cases


The range of applications for Wacom’s signature solutions is broad.

You can find Wacom signature pads in your local bank branch, at retailer shops or in telecoms shop for example. Have a look at efficient eSignature workflows in different use cases. Learn how Wacom´s eSignature solutions can help you to save time and money in various business segments. Please see the video to get a nice overview about our use cases or click on your preffered market segment on the right.

Citibank Korea Improves the Work Environment and Customer Service with a Paperless System

Citibank Korea has always been in the forefront in providing advance technology, especially in their customer services area. To further establish digital leadership in the banking sector, Citibank Korea adopted Wacom’s DTU-1141 tablets to expand their paperless systems in all of their 126 branches across the country, taking the quality of customer service to a higher level. The move is receiving positive responses and fostering trust from customers with the elimination of handling papers which is the most common cause for losing customers’ personal data.
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Significant decrease of paper management costs with Wacom DTU-1141 at Abanka d.d., Slovenia

Abanka d.d. is the second largest bank in Slovenia with 60 branches across the country and operates the second largest network of cash machines in Slovenia. The bank is renowned as a technologically progressive and innovative bank which ensures new products are constantly developed and new processes are introduced that provide the highest possible level of service for its customers.
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Swedish Handelsbanken: Effciency and customer orientation by integrating electronic signatures

The Swedish Handelsbanken is one of the largest banks in Sweden. 436 branches all across the country take care of private and business clients. The bank puts a high focus on its customer satisfaction. In every day banking, this means that the client should always have the choice in which way he gets in touch with the bank: via phone, online or personally in a branch. In order to get rid of paper-bound processes, Handelsbanken decided to integrate electronic handwritten signatures as part of a fully digital work ow.
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LCD signature pads STU-500 for e-signature at the Sparkasse Rastatt-Gernsbach savings bank

Marc Bourdos, Project Manager at Sparkasse: “As a forerunner in the field of electronic signatures, the Sparkasse Rastatt-Gernsbach savings bank has dealt extensively with a wide range of hardware solutions. We now use only the LCD signature pads STU-500 from Wacom and our clients are very happy about the large screen, the ergonomic design and the ultrasharp display of their signatures. We appreciate in particular the robustness and longevity of the devices.”
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Case study: CECA 4 years of paperless signature – a resumee

Four years ago, customers of Spanish banks and savings banks were obliged to repeat their signature on hundreds of different documents. All transactions, however small, used to involve endless document signature. Similarly, all these documents resulted in high direct costs generated by paper, printing and archiving and indirect costs generated by the backoffice business processes associated with each document. This is why the Confederation of Spanish Savings Banks (CECA) had decided to implement a project of Digitalized Signature System (DSS) in Spanish savings banks. When CECA first started this project, they had three very clear objectives in mind: Firstly, to save direct costs associated with documents generated by banking transactions. Secondly, to convert the digitalized signature into standard practice in the banking sector and even in other sectors. And finally, to achieve greater convenience for employees and customers.
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Wacom PL interactive pen displays for signature capture at Alior Bank, Poland

Tomasz Motyl, responsible for IT systems and innovations at Alior Bank: “Our intention from the initial phase of the bank’s set-up was to introduce an innovative solution that eliminates paper for both the bank and the client during the banking process as the installed client screen enables the presentation of all necessary paperwork. Today, we have 920,000 clients using 1,700 displays in the bank’s branches.”
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Electronic signature with STU-500 at Görtz stores

Together with POS Solutions GmbH, the Ethalon GmbH, the software daughter company of Ludwig Görtz GmbH, is implementing the use of signature pads as a pilot project to simplify the payment procedure for their customers. Receipts are easily signed using Wacom signature pads in the stores. Thanks to the paperless solution, every cashier saves a shoe box full of receipts every month.
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Sunrise Telecommunications customers give digital signatures on Wacom’s STU-500 signature pad

“Please sign here.” Sunrise-shop manager Zvoni Kesten shows the customer where she can sign her new mobile telephone contract. What is special in this case is that, rather than countless signatures on paper, the customer only has to sign once – digitally on Wacom’s STU-500 LCD signature pad. By the time she gets home she will have received all the contract documents in her e-mail inbox.
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Wacom signature pads at Mobitel, Slovenia

Boštjan Robežnik, CIO at Mobitel: “Mobitel is the leading company in electronic operations and we pay attention to the reduction of paper in our processes, as we are aware both of the savings potential and the environmental benefits of paperless operations. The electronic signature solution, which was implemented in cooperation with SETCCE, is designed for Wacom STU-300 and Wacom STU-500 signature pads. Our users and business partners are satisfied with the transparency of electronic signatures on Wacom devices and love the simplicity of their use.”
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Telekom Austria – digital signatures with Wacom PL-720

Have you heard of DUPOS? No, it isn’t a political party or a new brand of chewing gum. The five letters stand for “Digitale Unterschrift am Point-of-Sale” (digital signature at the point of sale) at the Austrian mobile network operator A1 Telekom Austria AG. What might at first sound complicated is in fact an internationally leading solution with which the A1 SHOPS are setting a new standard in service quality – realised with PL-720 interactive pen displays from Wacom.
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Paperless: Berlin authorities make use of Wacom STU-500 signature pads to achieve paperless office solution

Berlin to New York. This isn’t a new flight route we are talking about. In fact, it is the distance that could be covered if all the sheets of paper that will be saved over the course of the next 10 years by the Berlin State Authority for Citizens and Regulatory Affairs (Landesamt für Bürger- und Ordnungsangelegenheiten) due to its use of Wacom’s STU-500 LCD signature pad were to be laid out next to each other.
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Electronic signature capture with Wacom STU-520 at the Hilton Hotel Milan, Italy

Carmine Ponticorvo, Front Desk Manager at the Hilton Milan: “The check-in is an important part of the Hilton experience. It is the first encounter of our guest with our service and the first impression always counts. Thanks to the PassportScan solution with the Wacom STU-520 signature pad our employees can fully concentrate on the guests during check-in. This matches our idea to always centre on our guests and their requirements. Our guests really like to give their e-signature on the STU-520 and enjoy using modern technology in our hotel.”
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Becoming a paperless clinic with Wacom STU-520 signature pad

Marcin Sikora, Head of the Clinic “Usmiech na 5: ”I was looking for a reliable solution for many years now. The usage of Wacom signature pads in everyday medical practice primarily minimizes the time of handling the administration of documents, which we can fully devote to our patients. As a result, it reduces costs and eliminates all the problems that arise from accumulating patient documents. Thanks to the Wacom STU-520 we finally achieved the goal to become a “clinic without paper”.
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